3. When Certification Is Justified

1. How can organizations and vendors change their certifications programs to test for skills as well as core knowledge? What issues might this introduce?

- They are making good use of certification as a hiring gate both for entry-level position and for jobs that require specific core knowledge.


2. What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?

- While there is no universal call for certification or a uniform examination procedure that answers all needs within the IT profession, certifying bodies are beginning to adapt their programs to better fulfill the evolving needs for certification in IT.


3. What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?

- Certification provides ample opportunity to publicize and promote your support center’s achievement within your organization, to your executive management team, to your customers, and to your peers in the industry.

2. Waste Management Sues SAP for Alleged Fraud and Breach of Contract

1. What actions should WMI have taken to lessen the risk of this project and avoid these problems?

- The particular actions must WMI have taken to minimize the chance with this venture and prevent these kinds of issues will be that they can get back to their particular outdated method apart from should they obtain a computer software they need to ensure the particular testability with the method.

2. What sort of losses has WMI incurred from the delay of this project? How has the lack of success on this project affected SAP?

- Slowing down regarding venture will be a single sadness a enterprise came across. Inside the section of WMI, there’s plenty of demise like the career of these staff as well as the method. Specifically, about the revenue, customer care, and its particular strength. Not enough accomplishment around the venture regarding WMI would certainly afflicted SAP quite definitely, given that they’re the particular liable with the untested computer software a WMI obtained. Through these kinds of the particular SAP would certainly misplaced the particular reliability of these consumer.

3. Do research on the Web to find out the current status of the lawsuits between WMI and SAP. Write a brief report summarizing your findings.

- Slowing concerning endeavor would have been a solitary unhappiness the business discovered. Within the portion of WMI, there’s lots of death such as the profession of those personnel along with the technique. Particularly, concerning the income, customer service, as well as power. Insufficient achievement round the endeavor concerning WMI would likely stricken SAP very certainly, considering the fact that they’re the specific responsible using the untested software applications the WMI acquired. Via such the specific SAP would likely lost the specific dependability of those customer.

Chapter 2 Case Study 2 : 1. Google Named $1 Billion Trade Secret Lawsuit

1. This incident illustrates some of the potential problems for small software developers working with giant software manufacturers to extend or enhance their products. Provide two good reasons why small developers should still consider working closely with large software firms.

- The two reasons might to have more connection to other companies and to always have a project because if you have connection with other companies, if they have a problem they will automatically contact you since they already know you.

2. What measures could LimitNone have taken to better protect itself from Google’s alleged actions? What measures could Google have taken to protect itself from this lawsuit?

- Maybe if they had made the contract then it could be used to protect them, I guess. Maybe they must hire an excellent lawyer.

3. Do research on the Web to find out how this case is proceeding in the courts. Write a short summary of your findings.

- Apparently Chicago-based firm Limit None is suing Google for misappropriating the trade secrets of its “gMove” application that Google allegedly used to develop its Email Uploader.

The two-count lawsuit also claims Google violated Illinois’ consumer fraud laws.

The lawsuit was filed Tuesday by Kelley Drye & Warren LLP – “the same commercial litigation group which challenged Google over the company’s online advertising system,” SlashDot noted.

Details of the suit can be found in the press release sent out by the law firm.

“Its shocking that Google would engage in this type of conduct; particularly when the other party is a small software company that built its business specifically to help Google sell its existing and future products,” said Susan Greenspon of the Chicago office of Kelley Drye & Warren LLP. “People need to realize that Google is just another large publicly traded corporation that will do whatever it takes to increase its revenue, even if that means risking its reputation among developers.”

The lawsuit alleges that in February, 2007 Google launched a suite of business software applications called Google Apps. The software was designed to challenge Microsoft’s Office suite of products (Word, Excel, Outlook, etc.) which has 500 million users. According to the lawsuit, unlike Microsoft’s products, Google Apps does not require a customer to download software onto his or her computer. Instead, Google Apps is a collection of web-based applications that reside on Google’s servers. The lawsuit alleges at the time of its launch, however, Google did not have a workable way to enable Microsoft Outlook users to easily migrate their email (called gMail), calendar and contacts to Google’s platform.

In early 2007, LimitNone developed just such a product to solve this problem and in March confidentially demonstrated the migration tool to senior members of the Google Apps team. According to the complaint, the Google Apps executives invited LimitNone to be part of the Google Enterprise Professional Program, to further develop and market the tool, and assured the company that it had no intention of developing a similar product.

The lawsuit alleges the tool, which was originally named “MY GRATE” was later renamed, at Google’s insistence, “gMove”. Though the product retailed for $29, Google asked that LimitNone sell it to Google’s customers for $19.

The lawsuit claims that throughout the remainder of 2007, Google promoted LimitNone and gMove and repeatedly told company executives that it would not develop a competing product. Google highlighted gMove on its website and introduced the company to its largest customers (including Proctor & Gamble, Intel, Orbitz, Morgan Stanley and Toys “R” Us). In addition, Google asked LimitNone to present the product to its technical sales personnel, to meet with the Google Open Source team and to continuously share updated versions of gMove.

In December, 2007, as detailed in the complaint Google told LimitNone that it would, in fact, be releasing a competing product and giving it away for free to its “Premier” customers. The lawsuit alleges that Google’s product, called “Google Email Uploader” steals gMove’s look, feel and functionality.

According to the complaint, Scott McMullan, a senior executive in the Google Apps partner program, told LimitNone that the potential for 50 million users – was “just too big to come from someone else” and that “this is how Google operates.”

http://searchenginewatch.com/article/2053931/Google-Getting-Sued-For-1-Billion-Over-Gmail-Tool

I Guess if that is how Google operates, then maybe let us just respect of what the Judges and Juries decisions. But for the part of the Limit None, it’s too painful to be treated like that, I know everyone is doing their best to be competitive and to earn much but I think we must not offend someone that much. But this is only my comment, and whoever is reading this. I hope you will not treat this seriously. This is for the completion of our projects only.

3. Is There a Place for Ethics In IT?

1. Discuss how a CIO might handle Schrage's Scenarios using the suggested process for ethical decision making presented in this chapter.

- The CIO must handle schrage's scenarios by teaching or showing them how to make right decisions in ethical way. It’s because if we are not oriented well and making our own decisions the business or the company will be down and not well good to meet the high standards.

2. Discuss the possible short-term losses and long-term gains in implementing ethical solutions for each of Schrage's scenarios.

- For me short-term losses failed to meet the high quality standards of their business or companies. They may might losses everything if they are not going do what is right way and the ethical process of these are not formally followed. But if the process is formally followed and do the right way of ethical ways their company or business will gain a lot.

3. Must businesses choose between good ethics and financial benefits? explain your answer using Schrage's scenarios as example. 

- For me Businesses choose between good ethics and financial benefits because they fail to recognize that practicing ethically results in financial benefits in the long run. In other words, they make such choices when they are short-sighted.

2. Dell Inc. Merely Tough on Suppliers or a Bully?

1. Identify at least two other companies that mange their suppliers in a manner similar to Dell computers. do these companies have anything in common with Dell?

- I think the Procter & Gamble and Splash companies that manage their suppliers in similar to Dell because they are also selling products directly to the customers.

2. Can you Identify any disadvantages for dell in taking the approach to managing suppliers?

- The disadvantages:

•         Need to hold the inventory at each step in value chain.
•         Have to pay supplier first before getting paid from customers.
•         Caught with short supplies of hot products- lost sales.
•         Stuck with excess inventories of slow selling products.

3. Do you think that this approach  to managing suppliers is unethical, or is it acceptable and ethical? explain your reasoning.

- For me, yes it’s an ethical because the Dell Company only wants to serve the customers in the simple ways. Despite Dell’s emphasis on direct sales, most of these re sellers were systems integrator. It was standard for Dell not to allow returns on orders from re sellers or to provide price protection in the event of subsequent declines in market prices. From time to time, Dell offered its re sellers incentive promotions at up to a 20 percent discount from its advertised prices on end-of-life models.

4. Would you recommend any changes to the way Dell manages suppliers? Defend your position.

- I recommend for any changes is that the company will be understand more their suppliers, dealers and customers for the best result. And improve more in any aspect of their company.

Chapter 1 Case Study 1 : 1. A Firm with a Scandal-Riddled Past

1. CA executives involved the accounting scandal were not accused of reporting bogus contracts or hiding major problems in business. the contracts that were backdated were real sales agreements. Was this really a crime? should the individuals have been punished so harshly?

- For me it’s a yes, it is a crime. He bribes to discourage a business client from revealing CA’s fraudulent accounting practices. But this should not be punished harshly because it is only the previous executives that are responsible for this, not the newly appointed ones.

2. In December 2004, CA appointed Patrick J. Gnazzo as a senior chief compliance officer to demonstrate to the government and shareholders that the firm would take measures to operate ethically, Gnazzo served in this role at United Technologies for 10 years and had been a member of the board directors of the ethics Offices Association .Gnazzo reported to a  new executive vice president and a general counsel at CA as well as the board's Compliance committee. Outline some of the Actions Gnazzo might have been taken in his first six months on the job.

- Gnazzo performs some other actions on his job like checking CA’s performance in both the company itself and the workers worked there.

3. John Swainson, a 26-year veteran of IBM, joined CA in November 2004 as CEO and President his first few months with the firm were rough- major customers threatened to dumb the firm some products were behind schedule and were of poor quality; executives had to be fired for breaking company  rules; accountants continued to find past mistakes; and many newly hired executives had to be brought on board. what sort leadership could he have demonstrated to show that he was determined to avoid future scandals at CA?

- Swainson should protect CA from their previous mistakes to make it just like before when CA is not still having any crimes committed.

4. CA has been hit with numerous scandals since the late 1990's. these scandals raise questions about how successful the firm might have been if not for the amount of time its executives had to spend on this distractions. compare the revenue growth and stock price of CA to that of some of its competitors over the period 2004-2008 (be sure to use CA's corrected figures!) can you detect any impact of these scandals on CA's performance? what else might explain the difference in performance?

- Most things mentioned in the third question—firms dumped, poor quality products, unethical employees and executives, and many others—are the impacts on CA’s performance.

What takes to be IT professional

Being IT professional is a calling requiring specialized knowledge and often long and intensive academic preparation. One’s primary duties consists of the performance of work requiring knowledge of an advanced type in a field of science or learning customarily acquired by a prolonged course of specialized intellectual instruction and study or work, One’s instruction, study, or work is original and creative in character in recognized field of artistic endeavor and the result of which depends primarily on the invention, imagination, or talent of the employee. IT Professional must have enough knowledge to solve problems in regards to the technology that have been existing in the industry. A IT  professional is someone who requires advanced training and experience, must exercise discretion and judgment in the course of his or her work, and whose work cannot be standardized. When it comes to using illegal copies of commercial software, software piracy in a corporate setting is sometimes directly traceable to IT People either they are allowing it to happen or are actively engaging in it. Often the piracy is done to reduce IT-related spending to meet challenging budgets.