3. When Certification Is Justified

1. How can organizations and vendors change their certifications programs to test for skills as well as core knowledge? What issues might this introduce?

- They are making good use of certification as a hiring gate both for entry-level position and for jobs that require specific core knowledge.


2. What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?

- While there is no universal call for certification or a uniform examination procedure that answers all needs within the IT profession, certifying bodies are beginning to adapt their programs to better fulfill the evolving needs for certification in IT.


3. What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?

- Certification provides ample opportunity to publicize and promote your support center’s achievement within your organization, to your executive management team, to your customers, and to your peers in the industry.